Licença e registro
Honeycam License PolicyHow to register Honeycam Get your product key again Honeycam Edition Comparison Refund Policy How to unregister Honeycam Buy more licenses Recursos e termos técnicos
GIF, WebP, AVIF and WebM formatsAPNG format Quantization FPS (Frames Per Second) How to reduce GIF file size Transition effects Use Dither Maximum recording time Use Disk Swap Use DXGI Save as MP4 Directly Ajuda sobre edição
How to insert/edit/animate textsHow to insert/edit/animate speech bubbles How to insert/edit/animate stickers How to use the photo frame effects How to draw on animated images/videos Dicas para Honeycam
How to maintain the quality of images when re-saving as GIFSave as the working(current) file name after editing Hotkeys for Honeycam Save all settings Solução de problemas
Online Authentication FailedEntry Point Not Found How to update Honeycam How to run Honeycam as administrator WebP doesn't play smoothly on iPhone! How to install AV1 codec for free How to troubleshoot when Honeycam is shut down for no reason in a few seconds after its execution Honeycam crashes when opening a video When saved as GIF, the playback time is not the same. When saving GIFs, the CPU usage is too high. |
Online Authentication FailedAn Internet connection is required if you run Honeycam for the first time since its installation. (The connection is no longer required after the successful first run.) On the first run of Honeycam, if your PC has no connection to the Internet, an error message is displayed as below. ![]() If the connection is OK but you still see the message, attempt to access the link below. (Attempt this with Internet Explorer if possible.) https://secure.bandisoft.comCheck if you may access the link via your browser. If your access is successful, the web page displays a message as below. ![]() If you fail to access the link, a firewall or other network errors may be the cause. Try one of the following to solve the problem: Set the Windows clock to the correct time.If your Windows clock isn’t timed correctly, it may prevent you from running Honeycam. Adjust the clock to the correct time as below and try running Honeycam again. ![]() Disable your antivirus software and firewall.
Uninstall and reinstall Honeycam.Uninstall Honeycam existing on your PC. Download and reinstall the latest version of it from Bandisoft official website, and try running Honeycam again. » Download HoneycamEnable TLS on the browser.If any version of TLS is disabled on your browser, it may cause an error. Enable TLS 1.0/1.1/1.2 on your browser as below and try running Honeycam again.
![]() If Internet Explorer is not available on the computer, visit the link below and check the help document. » How to open Internet Properties (Internet Options) in Windows 11![]() Enable the automatic root certificates update.On Windows, it is normal that root certificates are automatically updated. If the automatic update is disabled due to some reasons and there is no valid certificate on the computer, however, it can cause registration failure. Try the following steps to enable the automatic update. Since this solution requires the user to modify the system registry directly, it is recommended to make a backup of the current one.
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\SystemCertificates\AuthRoot
DisableRootAutoUpdate
List of error codesThe following is a list of errors which frequently occur and their meanings. Error Code: 0-0, 2-0, 123456-0The email address or product key (or both) is entered incorrectly during registration. Check that all the information is entered correctly; it is recommended to use copy & paste (Ctrl+C, Ctrl+V) instead of typing it manually. Error Code: 10-0Caused by the page not found error. Check the corporate firewall if you’re at work. Error Code: 12-12002Caused by a timeout connecting to the authentication server. Check your firewall. Error Code: 12-12057Caused by an incorrect time of the client PC. Check your Windows clock set to the correct time.
![]() If Internet Explorer is not available on the computer, visit the link below and check the help document. » How to open Internet Properties (Internet Options) in Windows 11![]() Error Code: 6-12029, 12-12029Unable to make a connection to HTTPS server. Check your TLS settings or firewall. Error Code: 6-2148098052Caused by failure of validating a certificate installed on the system. Error Code: 2-12007Caused by failure of DNS resolving. Change your DNS server. Error Code: 2-12157, 6-12157, 12-12157You may have a problem when activating Bandisoft's software or using some of its functions if your web browser uses an older version of the TLS protocol. ![]() Error Code: 2-1784Cause unknown. Assumed to be a system problem. Error Code: 12-12031Cause unknown. Assumed to be a problem in your TLS settings. If all the solutions don’t work and you still have the same problem, please contact us at Honeycam Forum or apps@bandisoft.com. |