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Como usar a compactação Multinúcleo How to use the Finder’s right-click menu for Bandizip How to set Bandizip as the default app to open archives How to open RAR files on Mac How to open ALZ and EGG files on Mac Como usar Extrair Aqui (Inteligente) Como dividir um arquivo grande em arquivos menores com o Bandizip How to view a list of files in an archive Como modificar um arquivo sem descompactação How to set a password for an archive Como criptografar nomes de arquivos em arquivos How to preview image, document, and music files in an archive How to use Bandizip's built-in image viewer Como mover arquivos para a Lixeira (Lixeira) ao excluir How to use presets when compressing files How to use Parallel Extraction How to use the Password Manager How to use the Auto Password How to use Repair Archive How to use the Password Recovery
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Como solucionar problemas quando a detecção automática de página de código não funciona corretamente How to troubleshoot when Error 22 occurs and Mac Finder on Catalina can’t extract a ZIP archive Como solucionar problemas quando um arquivo dividido não pode ser descompactado How to troubleshoot when an error occurs saying split archive files are needed How to troubleshoot when an extracted app file can’t be opened How to troubleshoot when it takes too long to open archives How to troubleshoot when a badge icon for files doesn’t appear in the Finder How to troubleshoot when the Finder displays for external volumes incorrectly in the sidebar How to troubleshoot when the right-click menu for Bandizip does not appear in a cloud synced folder How to troubleshoot when files are automatically extracted from archives downloaded via Safari How to use the right-click menu for Bandizip on Ventura How to troubleshoot when a file downloaded through Chrome cant be opened. How to troubleshoot when you archive files in an external volume on Sonoma but the archive does not appear How to use the right-click menu for Bandizip on Sequoia How to change the Unicode normalization form used for filenames How to enable App Nap for Bandizip How to hide the services of Bandizip in the Finder's right-click menu How to troubleshoot when I can’t uninstall Bandizip How to troubleshoot when I can’t install Bandizip on the App Store How to request a refund for Bandizip that you bought from the App Store How to manage Bandizip 365 subscription from the App Store How to cancel a subscription to Bandizip 365

How to troubleshoot when you archive files in an external volume on Sonoma but the archive does not appear

On macOS Sonoma 14, when you archive files in an external volume with Bandizip, you may find that the archive should be in the volume but nothing appears.

To be precise, if the external volume is in the exFAT file system and a file whose filename uses NFC for Unicode normalization is in the volume, the Finder is unable to display such a file. (Use Terminal to check that the file actually exists there.)

This issue does not occur if the file's name (full path) is in NFD or ASCII. And since it has never occurred on earlier versions than macOS 13, it is believed that Sonoma itself is responsible for the issue.

How to troubleshoot

Bandizip for macOS supports both NFC and NFD filenames, but it uses an NFC one by default when processing files, to secure compatibility with other OSes like Windows.

Run Bandizip and go to Preferences > Advanced tab, and then check the "Use NFD filename" checkbox. You may find that the archive in the external volume appears correctly then.

Still, if you frequently exchange files with Windows users, using an NFC filename whould be better in terms of compatibility. It is recommended to use an NFC filename if the problem in Sonoma get fixed by Apple someday.

Please visit the link below to learn more about the NFC and NFD filenames.

Help » How to change the Unicode normalization form used for filenames